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  GENERAL CONDITIONS

GENERAL CONDITIONS

Since Araz Adventure Tours Company organizes different kinds of tours, therefore the type of services that is provided for each tour package depends on the nature of trip and the inquiries we receive from the travelers and companies.

SERVICES
In general our services are inclusive & exclusive of:

CULTURAL TRIPS

INCLUSIVE

EXCLUSIVE ON DEMAND

- All necessary land transportation stipulated in the agreed IT
- Air/train ticket
-  Hotel accommodation according to the inquiry
- Experienced tour guides (can be local or throughout the trip)
- Visit to historic sites with entrance fees
- FB/HB
- Invitation letter to obtain Iran visa

- International air ticket
- Applicable airport tax
- All expenses of private nature such as telephone calls, faxes, room service, laundry, etc.
- Unpredictable events which causes expenses during tour operation time
- Expenses caused due for not running the program according to the fixed itinerary
- Iran visa embassy fee obtained from the client/s at the time of collecting visa in the embassy
- Tips

- Insurance
- VIP reception upon arr. & dep.

ADVENTURE TRIPS

INCLUSIVE

EXCLUSIVE

ON DEMAND

- All necessary land transportation stipulated in the agreed IT
- air/train ticket
-  Hotel accommodation according to the request
- Experienced mountain/ski/rock climbing guide
- Co-guide (4 pax & over)  who will do the cooking as well
- Cook (for 10 pax and over)
- Daily meals (including B,L,D)
- Sleeping tent
- Porterage by mule (depending on the route and running time of the tour)
- Required cooking facilities

- Personal equipments
_ Special types of foods such as vegetarian/diabetic foods
- Unpredictable events which causes expenses during tour operation time
- Expenses caused due for not running the program according to the fixed itinerary
- Mineral water

- Toilet tent (on demand)
- Dining tent (on demand)
- Mattress (on demand)
- Light chairs and tables (on demand)
- Heli rescue (on demand)
- Insurance

IMPORTANT NOTES:
No responsibility is accepted for the following matters:

- Unpredictable events which causes extra expenses during the operating time of tour, for example if it happens that during the running time of program the weather condition changes suddenly and this affects the normal running of scheduled and pre-agreed program and consequently affects on the provided services, in that case Araz will apply necessary changes to continue the running of tour and  will ask the group to pay for the caused changes/ added services separately.

- Expenses caused due for not running the program according to the fixed itinerary should be covered by the clients separately such as:

· Delay in landing/taking off of International/domestic flights which affects the scheduled and agreed tour program   and consequently on the pre-made tour arrangements (transfers, hotel bookings, etc.) This matter applies to the cancellation of domestic/international flights for any reason.

· Matters such as visa problems, lost baggage, waiting long at the Customs of airport/border, or similar matters.  

- Reconfirmation of International tickets should be done by the group.

-The group members are responsible for taking care of their personal equipments and belongings.

- If your program is shortened for any reasons beyond our control, Araz is not liable for any refunds of the amount already paid. 

PAYMENT CONDITION:
After receiving written confirmation on the operation of the agreed and fixed program, Araz will apply for the visa authorization of the group and once the visa authorization No is issued, we will keep you informed and at the same time we request to remit the payment via bank transfer as follows:

 

Company

Individual clients  

30% of the total tour price as pre-payment, 30 days left to the starting date of the program must have been transferred to the following bank account.

The balance of 70% must have been transferred to Araz bank account before the group's arrival to Iran. The balance of 70% will be collected in cash & USD on the firs date of group’s tour in Iran.

ARAZ BANK ACCOUNT DETAILS:

   EUR Transfer  

A/C: 00 64 28 00 33  Bank  Melli Iran  
Branch: Hessabhaye Dowlati
Swift Code: MELLIIRTHHES
A/C name: Mohsen Aghajani (Araz Adventure Tours)

 CANCELLATION CONDITION:
Cancellations must be sent in written form to the management of Araz.

 

16 – 30 days before the commencement date of program

15 – 25 days before the commencement date of program

1-14 days before the commencement date of program

 

Araz will deduct the bank commission from pre-payment and will refund the remaining amount.  

Araz will refund 50% of the pre-payment amount. Araz will pay no refund.

VISA:
Araz obtains visa for the travelers who take their tour with us. After receiving written confirmation on the operation of the agreed and fixed program, we email visa form and request to fill it in and send it back to us with the copy of passport scans. Once receiving the necessary info, we start necessary procedure to apply for the authorization No. it normally takes between 10-15 working days from the day we submit the documents to the visa department to get reply, please note that in some cases it happens that the surveying process may take longer).

As soon we receive reply from visa department, we will email you the details and ask to refer to Iran consulate (where you have specified in your visa form) to collect your visas.

Consulate visa Fee varies according to nationality of applicant, type of' visa and the existing regulation between countries.
 

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